1 (1 out of 10)
This company "bought previous company' my rates went up every six months. Last month we got billed $275, $110 more than previous month. They lied. Said it was because my state raised rates. WA insurance commissioner said FALSE. CS rep said" that was what she was TOLD to say. I went to USSA. They charged what I was paying before the $110 hike. They are losing money and using customers to keep them afloat. Deceitful practices.

1 (1 out of 10)
This company "bought previous company' my rates went up every six months. Last month we got billed $275, $110 more than previous month. They lied. Said it was because my state raised rates. WA insurance commissioner said FALSE. CS rep said" that was what she was TOLD to say. I went to USSA. They charged what I was paying before the $110 hike. They are losing money and using customers to keep them afloat. Deceitful practices.

1 (1 out of 10)
One of the worst companies I have had to deal with. They do not return phone calls. Also I spoke to a supervisor who went on to tell me that shortly is defined by them as in within 24 hrs. Never heard of such a thing before. Shortly in just that! They are trying to get out of this the CHEAPEST way possible. I will fight them every step of the way/ If that means having to take their client to small claims to recoup money that I have spent I shall do so. Hope you never have to deal with this inept company!

1 (1 out of 10)
So far this has been an awful experience! Extreme lack of communication. They don't even send an adjuster, they use pictures to determine what needs repaired! (which clearly doesn't show any mechanical issues). They've paid less than a 1/3 of what it will take to fix my car so far . Why exactly do I pay for full coverage? The two people that took an act of God to speak to were on the verge of rude and acted put out by having to speak with me. I will tell as many people possible to NOT use this company., It has been the worst experience I have EVER had with any insurance company. I will be promptly changing carriers and have already advised my local broker to STOP referring people to them. If they don't have adequate workers in this area then they have no business taking the policy in the first place.

1 (1 out of 10)
I filed a claim against this company due to one of their insured rear-ending me. Over a month later, my car is still not fixed and there has been a HUGE LACK OF COMMUNICATION. I filed a complaint with MS Insurance Commissioner. I hope nobody gets hit by one of their insured and have to deal with this company.

1 (1 out of 10)
I am thinking about turning this company in to the Or. AG they are nearly commiting fraud with every claim. Their adjustor is in Flordia I was hit in Oregon, The office is in FL, but my handler is in Tx. They want me to call them on non-toll free lines, while they hem and haw on the phone at my further expense. Oh yes they seem to have a practice to make calls at the end of their work day.

1 (1 out of 10)
Be careful when it come to settling the value of your vehicle, this company has bad reputation in paying what the vehicle is worth.

2 (2 out of 10)
Salinas ca. when i decided not to continue my coverage with this company i did not renew my 6 months. because of increase of premium with no valid explanations. They went and charge me with $39.00 for not continuin with them so be aware.